FAQ

Web Builder FAQ
Why is it so important to have a good website ?
First impression & Trust- Having a good website is of paramount importance for several reasons, as it serves as the digital face of your business and can significantly impact your overall success, allowing you to showcase your brand's identity, values.
Is my website secure with a website builder ?
Yes, website builders prioritize security and Our exclusive features like SSL certificates and data encryption to protect your website and its visitors from potential threats..

Are website templates customizable ?
Yes, website templates provided by the website builder are fully customizable. You can change colors, fonts, images, and layout elements to match your brand or preferences.

What is Retrod's Website Builder?
Retrod's Website Builder is a user-friendly platform designed specifically for hotels. It allows you to create and customize your hotel's website effortlessly.

Is the website created with Retrod's Website Builder mobile-friendly?
Yes, all websites built with Retrod's platform are fully responsive, ensuring they look and function perfectly on mobile devices.

Is there customer support available for Retrod's Website Builder?
Yes, we offer 24/7 customer support to assist you with any questions or technical issues you may encounter while using our platform.

Booking Engine FAQ
Are my payment details secure when making a reservation?
Absolutely. We prioritize the security of your information. Our booking engine employs advanced encryption protocols to safeguard your payment details and ensure a secure transaction process.

Can I modify or cancel my booking online?
Yes, you can! Visit the 'Manage Booking' section, enter your reservation details, and follow the prompts to modify or cancel your booking based on the provided options


How can I receive booking confirmations and updates?
Upon successfully completing your booking, you will promptly receive email confirmations in your inbox

Is my personal information kept confidential?
Absolutely. We prioritize your privacy. Your personal information is treated with the utmost confidentiality and is only used for reservation-related purposes in compliance with our privacy policy.

How do I make a reservation using the booking engine?
Simply navigate to the 'Book Now' section, enter your details, select your preferences, and follow the guided steps to secure your reservation seamlessly.

Are there any loyalty programs or discounts available through the booking engine?
We offer exclusive loyalty programs and periodic promotions. Keep an eye on our website for the latest offers, and take advantage of discounts and perks when making reservations through our booking engine

Property Management System FAQ
What is the importance of a hotel PMS ?
The hotel PMS (Property Management System) plays a crucial role in the efficient and effective operation of a hotel. Its importance lies in its ability to streamline and centralize various hotel management tasks, resulting in improved guest experiences, enhanced operational efficiency, and better decision-making for hoteliers.

What are the core functions of a property management system ?
The core functions of a property management system (PMS) are designed to streamline and automate various tasks related to hotel operations, guest management, and administrative processes. These functions are essential for the efficient and effective management of a hotel or any other property.


Is Retrod's PMS suitable for small and large hotels?
Yes, Retrod's PMS is scalable and adaptable, making it suitable for both small boutique hotels and large chains.

How does Retrod's PMS improve guest experiences?
Our PMS allows you to personalize guest interactions, manage guest preferences, and provide a smooth check-in and check-out process, enhancing overall guest satisfaction.

How secure is the data stored in Retrod's PMS?
We prioritize data security and use industry-standard encryption protocols to protect your sensitive information. Rest assured that your data is safe with us.

Marketing Automation FAQ
What is marketing automation, and how does it benefit hoteliers in social media marketing?
Marketing automation is a technology that streamlines and automates marketing tasks, allowing hoteliers to efficiently manage and optimize their social media efforts. It helps in scheduling posts, analyzing data, and creating targeted campaigns, ultimately saving time and enhancing marketing effectiveness.
Can I customize social media campaigns with Retrod's marketing automation?
Absolutely! Retrod's marketing automation is designed with flexibility in mind. You can customize and tailor social media campaigns based on your hotel's unique branding, target audience, and marketing goals. Our platform allows for personalized content scheduling and audience segmentation to maximize the impact of your campaigns.
How does Retrod ensure that automated social media content remains authentic and relevant to my hotel's brand?
We understand the importance of authenticity in social media marketing. Retrod employs advanced algorithms and AI-driven insights to align automated content with your hotel's brand voice and values. Additionally, you have the flexibility to review and approve scheduled content before it goes live, ensuring it resonates with your brand identity.
How does Retrod measure the success of social media marketing campaigns?
We provide detailed analytics and reporting tools that track the performance of your social media campaigns. From engagement metrics to conversion rates, Retrod's analytics help you understand the impact of your marketing efforts. This data-driven approach enables continuous optimization for better results over time
How can I get started with marketing automation for my hotel through Retrod?
Getting started is simple! Contact our dedicated team at Retrod, and we'll guide you through the onboarding process. Our experts will work with you to understand your hotel's unique requirements and tailor a marketing automation strategy that aligns with your goals.
How can marketing automation benefit my hotel's social media strategy?
Marketing automation with Retrod offers numerous benefits, including time efficiency, increased engagement, and data-driven decision-making. By automating routine tasks, such as scheduling posts or monitoring social media metrics, you free up valuable time to focus on strategic aspects of your hotel's marketing, ultimately driving better results.
Email Solution FAQ
Why do hotels need a specialized email solution?
Hotels require email solutions that are secure, reliable, and equipped with features specific to their industry, such as reservation confirmations, guest communication, and internal coordination.
Is the email solution secure for handling guest information?
Yes, Retrod's email solution prioritizes data security, ensuring that guest information remains confidential through encryption and compliance with industry standards.

Are website templates customizable ?
Yes, website templates provided by the website builder are fully customizable. You can change colors, fonts, images, and layout elements to match your brand or preferences.

How can I get started with Retrod's professional email solution for my hotel?
To get started, simply reach out to our sales team, and they will guide you through the onboarding process and help you set up your hotel's email solution.

Is customer support available for troubleshooting and assistance with the email solution?
Yes, Retrod provides dedicated customer support to assist with any technical issues or questions related to our email solution

Can I integrate Retrod's email solution with my existing hotel management system?
Absolutely. Our email solution is designed to seamlessly integrate with various hotel management systems, making it easier to manage reservations and guest communications.

Can I access my Retrod professional email on different devices and email clients?
Absolutely! Retrod's professional email solution supports various devices and email clients, ensuring you can access your emails wherever you are and however you prefer.

Payment Gateway FAQ
What is a payment gateway, and why do hotels need it?
A payment gateway is a secure technology that enables hotels to accept online payments from guests. It's essential for processing reservations, ensuring a smooth and secure booking experience.
Which payment methods can guests use through RETROD's payment gateway?
RETROD's payment gateway supports a wide range of payment methods, including credit cards, debit cards, mobile wallets, and more, ensuring flexibility for your guests.

How secure are payments processed through RETROD's payment gateway?
We prioritize security and use industry-standard encryption and security measures to safeguard guest payment information. Rest assured that payments are processed securely.

What happens in case of payment processing issues or technical glitches?
In the event of any technical issues or payment processing challenges, our support team is available to assist you promptly and ensure minimal disruption.

Is there a mobile payment option available for guests using smartphones and tablets?
Yes, our payment gateway is designed to be responsive and mobile-friendly, ensuring a seamless booking experience for guests on all devices.

How can I get started with RETROD's payment gateway services for my hotel?
Simply reach out to our sales team, and we'll guide you through the onboarding process, helping you integrate our payment gateway into your hotel's website efficiently.